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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Miss Pretti

November 5, 2024

5  out of  5
rating by Miss Pretti
"She is AMAZING!!!! 😊 She got me a quote for renters insurance fast and was able to get me set up with a policy faster than you can blink!!! I highly recommend her!! Thank you , Allison!! ❤️ -Tameka"
We responded:
"I'm so glad you called us for renters insurance! Happy to help and make things easy. Thanks for the kind review."
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Lauren Nalls

October 31, 2024

5  out of  5
rating by Lauren Nalls
"We called to get quotes on bundling our home and auto insurance. Gina and Allison made the process smooth and easy. I love that you can text information. We are also saving money, which is also a win. Highly recommend."
We responded:
"We love making insurance easy! Thank you for trusting us with your home and auto insurance. We love that you are our newest customer! Thanks for the review. "
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Joyce Katkov

October 26, 2024

5  out of  5
rating by Joyce Katkov
"Allison was professional and extremely helpful in assisting me to procure renter's insurance as well as assist with other questions pertaining to car insurance and renting in the area. She goes above and beyond to provide needed information."
We responded:
"It was so nice meeting you! Glad to be able to help with renters insurance and of course recommending the best places for wings in WNY! 🍗"
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Andrea Frizzell

October 7, 2024

5  out of  5
rating by Andrea Frizzell
"Great! She's very helpful and honest!"
We responded:
"Thank you Andrea! Happy to help with your renters insurance."
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Keisha Gilmore

October 4, 2024

5  out of  5
rating by Keisha Gilmore
"Since I switched to State Farm Insurance several years ago, I've had the best service. Allison Crowley is my agent now and has gone above and beyond to help me with my auto and homeowners insurance policies. Crowley agency has saved me so much money. The staff is friendly and always informative. They text, call and email me reminders and update me with new information on discounts. I'd recommend their services to everyone. Thanks Allison for everything you do for me. Thanks also for not making a big deal about the botched email for the red velvet cupcakes. I do hope you enjoy anyways. 🤭 👌🏾 Keisha Gilmore"
We responded:
"Wow! Thank you so much. We love making insurance easy for our customers. And you mistakenly attaching a red velvet cupcake recipe was a great surprise. Can't wait to make them with my daughter!"
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Michael Mason

October 3, 2024

5  out of  5
rating by Michael Mason
"Alison is amazing to work with! She has gone out of her way to help when I ran into issues at the DMV due to a missing middle initial."
We responded:
"Thanks Michael! We think you're pretty amazing too. We appreciate our customers leaving us such kind reviews. Thanks"
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Shantielle Johnson

September 13, 2024

5  out of  5
rating by Shantielle Johnson
"I love working with state farm , there nice and very helpful i love them so much."
We responded:
"Thanks Shantielle for this awesome shout out! We love working with you too!"
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Christina Roach

September 10, 2024

5  out of  5
rating by Christina Roach
"Our experience with Allison and State Farm has been exceptional. She is extremely knowledgeable, and made the entire process seamless. We are confident moving forward we made the BEST choice with Allison!"
We responded:
"🙌 Love this! We are so happy we could help. Making insurance easy is what we do best! Thank you for taking the time to leave us a review "
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Jill King

September 5, 2024

5  out of  5
rating by Jill King
"Everyone at State Farm including Allison are always so helpful highly recommend them for your insurance needs they are the best"
We responded:
"Thank you Jill for taking time to leave us a 5 star review. We love our customers!"
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Michael Laramay

September 4, 2024

5  out of  5
rating by Michael Laramay
"I sent Allison a text explaining what I needed and she got right back to me so quickly. She was able to fulfill my request quickly. I really appreciated the fast and courteous service. Definitely a top agent in my book."
We responded:
"Life is hard enough… We love making insurance easy! Thanks for being a great customer. We appreciate the review! ⭐️"
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Jaime Pichette

September 4, 2024

5  out of  5
rating by Jaime Pichette
"Allison came through for our family when we were dealing with an impromptu insurance issue. Our previous insurer went bankrupt and left us in the lurch. Allison talked us through exactly what we needed to do, got us even better coverage than we previously had, and all for a lower payment. I would recommend her over and over again."
We responded:
"Wow! What a thoughtful, kind review for our office! I’m so happy you were referred here for us to help. We appreciate the opportunity to help you and your family with your home and auto insurance. "
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Katie Thompson

August 28, 2024

5  out of  5
rating by Katie Thompson
"Allison was wonderful to work with! I know she spent a lot of time going back and forth with me for multiple days trying to help me get the very best deal on an insurance policy bundle. She was honest and kind- explained what she could do for me, and even offered referrals when we thought maybe someone else could get me a better deal (ultimately Allison did have the best offer). I’m looking forward to working with her company and will recommend her to all of my friends and family."
We responded:
"Thank you, Katie, for your kind words! Reviews like this mean so much to us. We will continue to grow our business by helping people, honestly, fairly and always with kindness. Welcome to the office!"
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Lift II Life CAP

August 26, 2024

5  out of  5
rating by Lift II Life CAP
"I have always went with State Farm for my insurance. Auto, home, and Life. They have always had exceptional customer service. The policy costs are actually very competitive, contrary to some opinions. You have to do the work to determine every single possible discount you can qualify for. That is the trick. Trust me when I say, go with State Farm and more specifically, Allison Crowley, for your insurance needs. You will be very happy with your decision."
We responded:
"Having an agent for all your needs AND competitive pricing!? YES!!! Love this. Thank you for the awesome review"
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g199

August 23, 2024

5  out of  5
rating by g199
"Allison is wonderful to work with and was very comprehensive in terms of searching for all the applicable discounts. I switched over from Geico to State Farm, which is considerably cheaper when you bundle the auto and home insurance policies together."
We responded:
"Love a good bundle! Thanks for your kind review. We appreciate these so much!!"
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Vivian Harris

August 14, 2024

5  out of  5
rating by Vivian Harris
"The girls at State farm are the best they were so wonderful and helpful to me in getting insurance State farm is the insurance to have"
We responded:
"Thank you! It was absolutely our pleasure. Happy to have you with our office. Thanks for the kind words"
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Perry Abbarno

July 23, 2024

5  out of  5
rating by Perry Abbarno
"Allison was excellent. Very knowledgeable, friendly and really cares about her customers."
We responded:
"Thank you for allowing us the opportunity to help you find better coverage for your home auto and umbrella policies. Nice to have you a part of our State Farm Family! "
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John Mccrae

July 1, 2024

5  out of  5
rating by John Mccrae
"Allison is very friendly, knowledgeable, and understanding. She explained everything to us and answered all of our questions And addressed all our concerns."
We responded:
"Thanks for trusting me to help with your auto, motorcycle and travel trailer insurance. It was so nice meeting you today! We appreciate the 5 stars!"
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Keith Artis

June 19, 2024

5  out of  5
rating by Keith Artis
"I am the customer who needs to know every little detail about everything. I made multiple calls and every time, Gina greeted me kindly and not as an annoyance which is what typically happens. Gina was anything but typical. She took the time to explain things and ensure I was completely informed! I wish there were more Ginas!"
We responded:
"I wish I had multiple Gina's too!! Thank you for giving her an extra special shoutout. "
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shauna carver

June 18, 2024

5  out of  5
rating by shauna carver
"Allison is awesome... She made things so much easier and still explained any questions that I had..if you want a stress free process when obtaining insurance then she's the one ... Five stars all the way... Go tell a friend.... Thanks again 😄"
We responded:
"🙌 Thank you for this awesome review Shauna! We are so happy you were referred here for your new home purchase. 🏠"
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jose torres

June 7, 2024

5  out of  5
rating by jose torres
"Allison Crowley is probably the best representative I've had in years, I've been with Geico since I first began driving and their policy has only increased as time progressed and have never really gotten any help or assistance with Geico whenever I've had concerns or when I had my recent accident. Allison has gone above and beyond to find me the best bundle policy with added coverage and a lower monthly price. Her determination throughout the past year has led to me being able to find a bit more financial relief while maintaining the best coverage possible. Thank you Allison and can't wait to see how much better the service currently is compared to the horrible experience I've had with Geico. Customer service has been an A+ experience with State Farm right from the start."
We responded:
"Paying less for better service!? Woohoo!! How awesome is that? Thank you for allowing us to help you with your car insurance. We really appreciate this thoughtful review. Thanks Jose!"
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Michelle James

June 6, 2024

5  out of  5
rating by Michelle James
"Gina made switching my car insurance so easy! She was a pleasure to work with and highly recommend this office to anyone looking for insurance! Thank you so much for such a great experience!"
We responded:
"Life is hard. We make insurance easy!! Thanks for the awesome shout out to Gina. We appreciate you."
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Brittany Swanson

May 24, 2024

5  out of  5
rating by Brittany Swanson
"Allison has been very helpful with all the information I needed and getting me great rates. I recommend her 100% Thanks again Allison 😊"
We responded:
"Our absolute favorite thing is to help others! When someone takes time out of their day to acknowledge us as doing a great thing...well that makes our day. Thanks!"
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Carol Reilly

May 20, 2024

5  out of  5
rating by Carol Reilly
"Thank you Allison and Gina for the effort put forward working with State Farm insurance lowering my car insurance premium. As a senior I appreciate your taking time to be considerate and so very understanding"
We responded:
"Taking care of our customers (especially seniors) is what we love to do. Thank you for allowing us the opportunity to serve you. We appreciate the kind words Carol ❤️"
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james ward

May 15, 2024

5  out of  5
rating by james ward
"Allison was very helpful in taking care of me . She is very informative and very quick , I recommend Allison 100 % . Thank you for everything Allison!"
We responded:
"Glad we could help you with your car insurance! Thanks for the awesome review and your business throughout the years."
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Maddie P

May 5, 2024

1  out of  5
rating by Maddie P
"Updated to leave a response to the owner: I use my nickname on google for my own safety and privacy. I was a client of Allison Crowley because my previous agent in Niagara Falls, George Ihle, retired. I was not aware that I could select my own agent or I would have at my time in WNY, but my account was automatically transferred here. Each time I had to get in touch with the office for anything that had changed, I tried to limit the interactions because the responses were always curt from Allison's staff, which did not match the good experience I had with my former agent's office. I eventually called when I was moving out of state and the first thing I was told was "uhhhh...you have to turn in your plates and you have to call to find your own agent in your new state," from a young assistant. There was no kindness or no other assistance offered. There was no well wishes for my move. I could hear Allison speaking in the background confirming that was what I had to do so I took their advice and found my own agent and rushed to turn in my plates to NY. This made my first 2 weeks of my move very stressful but I got it done. I eventually received a call from an agent that Allison told to contact me and he was very kind, but I had to tell him that I had already found an agent. I also received confirmation that NYS received my plates and I was surprised to see that Allison Crowley's office back dated the termination of my insurance. NYS showed 11 days lapse in insurance even though I put in a cancellation notice with Allisons office (against her advice) on the same day that the USPS gave me confirmation that NY-DMV recieved my plates. Luckily it did not matter as NY had my plates and destroyed them. Perhaps that is standard to back date the cancellation for the date the service was transferred, I'm not sure as I was not informed about that and I thought my insurance was paid a month in advance, but I'm glad it did not impact me. While it was unfortunate that I was very stressed out from my move, I did not plan to leave a review because Allison herself was kind throughout the process. Then I saw that 'lapse in insurance' on the confirmation from NYS. My new agents office is a lot friendlier and kind, even sending me birthday greetings and offering me insight on places to eat and visit in my new city, but this interaction here left me with a bad impression of StateFarm overall. My family who use USAA and Progressive had no issues transferring to new states, they were not given the advice or headache that StateFarm gives to everyone permanently moving out of state."
We responded:
"Thank you for editing this review to let us know why you were upset. I wanted to let you know that we advise customers the same way every time. We look up a new agent, ironically, based on their positive Google reviews. We then tell people about the procedure according to NYS DMV website on how to surrender plates. This is the same way we do it for every customer. We do not want customers to receive DMV fines. We do not want customers to be stressed about the process. I am sorry this was a stressful situation for you. I wanted to also let you know that the negative review on Google you left me, does matter. It really impacts my small business. I would have appreciated you reaching out to me about the lapse. This is something I would have wanted to correct for you. If customers (or past customers) have an issue…this is my business…I am here to help people….this is what we do."